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How quickly can I get my order?
Most U.S. and international orders are shipped, partially or completely, within 1 business day of receiving your order. Delivery to most US, Canadian and worldwide locations takes between 2 – 5 business days (not including the day the order is shipped). Delays in shipping and delivery of your order will occur if items are backordered. In these instances, we frequently partial-ship your order and send additional shipments as soon as the backordered materials become available. The decision to partial-ship an order is at the complete discretion of SlideRule Books. Please see our shipping policies for additional details." |
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When will my backordered items ship?
SlideRule Books tries our very best to keep all materials in-stock at all times. There are times, however, when products become temporarily unavailable. Most often these delays are less than 1 week. If delays are expected to be greater than 1 week, we are likely to partial-ship your order. The remaining backordered items are shipped the same day we receive the inventory at our warehouse. Backordered items are sent via UPS Ground to U.S. customers and via UPS Worldwide Express to international customers. |
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When will my pre-ordered items ship?
Depending upon the publisher and the number of revisions required, most pre-ordered manuals are available for shipment by June 1st to 15th for the Fall Exams and December 1st to 15th for the Spring exams. SlideRule Books attempts to let all customers know the expected availability date prior to purchase. We cannot control whether or not these dates will be met however, we do try to contact our customers if significant delays are expected. Most pre-orders are filled the very same day we receive the inventory at our warehouse. For this reason, we strongly urge customers to pre-order because shipments are made on a first-to-order, first-to-ship basis. If you do not pre-order, further delays are possible. Pre-ordered items are sent via UPS Ground to U.S. customers and via UPS Worldwide Express to international customers. |
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Do you ship to my country?
SlideRule Books ships to nearly every country in the world. Notable exceptions are Afghanistan, Iran, Libya, Nigeria and North Korea. Most international shipments are sent via UPS Worldwide Express. |
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I didn’t receive a tracking number. My tracking number is invalid.
Nearly all orders are shipped by a trackable delivery method and SlideRule Books includes this tracking number in our shipment confirmation emails. If you haven’t received a 2 nd email confirming the shipment of your order, you order has not yet shipped. Tracking numbers are not assigned until the day the order is shipped.
Please note: There is a delay between when the delivery company assigns the number (at the warehouse pick-up) and when this number is posted on its website. Orders placed earlier in the day are typically posted on the UPS or USPS websites that same evening. If your tracking number does not appear by the next business day, please contact us. |
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Is a signature required for delivery?
A signature is required for all shipments sent to commercial addresses. A signature is not typically required if your order is delivered to a residential address. However, if the UPS delivery person believes that the location presents the risk of theft/loss, a signature may be required and a note will be placed on your door. If you are concerned about the security of the delivery location, please have your order shipped to a commercial address. SlideRule Books is not responsible for the contents of the package once it delivered (with or without signature). |
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Can I save money on international shipping by using an alternative method?
SlideRule Books does not offer alternative international shipping methods. We are very experienced in international shipping. Over the years, SlideRule Books has found that UPS Worldwide Express offers our international customers the best overall value, balancing cost with the need to assure customs-cleared delivery in a timely fashion. |
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I received a damaged item or my shipment arrived missing items.
Customers must notify SlideRule Books within 5 business days of the receipt of their order regarding any damage, defective products or shipment discrepancies to be eligible for a damage refund or a replacement order. Returns of these items often require special procedures. Please contact us promptly. |
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