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How quickly can I get my order?
Most U.S. and international orders are shipped, partially or
completely, within 1 business day of receiving your order. Delivery
to most US, Canadian and worldwide locations takes between 2 - 5
business days (not including the day the order is shipped). Delays
in shipping and delivery of your order will occur if items are
backordered. In these instances, we frequently partial-ship your
order and send additional shipments as soon as the backordered
materials become available. The decision to partial-ship an order is
at the complete discretion of SlideRule Books. Please see our
shipping policies
for additional details." |
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When will my backordered items ship?
SlideRule Books tries our very best to keep all materials in-stock
at all times. There are times, however, when products become
temporarily unavailable. Most often these delays are less than 1
week. If delays are expected to be greater than 1 week, we are
likely to partial-ship your order. The remaining backordered items
are shipped the same day we receive the inventory at our warehouse.
Backordered items are sent via UPS Ground to U.S. customers and via
UPS Worldwide Express to international customers. |
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When will my pre-ordered items ship?
Depending upon the publisher and the number of revisions required,
most pre-ordered manuals are available for shipment by June 1st to
15th for the Fall Exams and December 1st to 15th for the Spring
exams. SlideRule Books attempts to let all customers know the
expected availability date prior to purchase. We cannot control
whether or not these dates will be met however, we do try to contact
our customers if significant delays are expected. Most pre-orders
are filled the very same day we receive the inventory at our
warehouse. For this reason, we strongly urge customers to pre-order
because shipments are made on a first-to-order, first-to-ship basis.
If you do not pre-order, further delays are possible. Pre-ordered
items are sent via UPS Ground to U.S. customers and via UPS
Worldwide Express to international customers. |
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Do you ship to my country?
SlideRule Books ships to nearly every country in the world. Notable
exceptions are Afghanistan, Iran, Libya, Nigeria and North Korea.
Most international shipments are sent via UPS Worldwide Express. |
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I didn't receive a tracking number. My
tracking number is invalid.
Nearly all orders are shipped by a trackable delivery method and
SlideRule Books includes this tracking number in our shipment
confirmation emails. If you haven't received a 2 nd email confirming
the shipment of your order, you order has not yet shipped. Tracking
numbers are not assigned until the day the order is shipped.
Please note: There is a delay between
when the delivery company assigns the number (at the warehouse
pick-up) and when this number is posted on its website. Orders
placed earlier in the day are typically posted on the UPS or USPS
websites that same evening. If your tracking number does not appear
by the next business day, please
contact
us. |
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Is a signature required for delivery?
A signature is required for all shipments sent to commercial
addresses. A signature is not typically required if your order is
delivered to a residential address. However, if the UPS delivery
person believes that the location presents the risk of theft/loss, a
signature may be required and a note will be placed on your door. If
you are concerned about the security of the delivery location,
please have your order shipped to a commercial address. SlideRule
Books is not responsible for the contents of the package once it
delivered (with or without signature). |
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Can I save money on international shipping by using an alternative
method?
SlideRule Books does not offer alternative international shipping
methods. We are very experienced in international shipping. Over the
years, SlideRule Books has found that UPS Worldwide Express offers
our international customers the best overall value, balancing cost
with the need to assure customs-cleared delivery in a timely
fashion. |
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I received a damaged item or my
shipment arrived missing items.
Customers must notify SlideRule Books within 5 business days of the
receipt of their order regarding any damage, defective products or
shipment discrepancies to be eligible for a damage refund or a
replacement order. Returns of these items often require special
procedures. Please
contact
us promptly. |
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